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Privacy Policy Page

Introduction

Welcome to Nekokart. We are committed to protecting your personal information and your privacy. This Privacy Policy explains how we collect, use, and protect your data when you use our website, Facebook pages, and messaging services.

Information We Collect

Personal Information:
We may collect your name, phone number, address, and email when you place an order or contact us.

Usage Information:
We may collect device information, IP address, browser type, and website usage data.

Order Information:
We collect details related to your orders such as products, delivery address, and contact details.

Facebook and Messenger Data

When you interact with us through Facebook Messenger or Instagram, we may receive information such as your name, profile ID, and messages.

This data is used only to:

Respond to your inquiries
Provide product information
Process orders

We do not sell or share this data with third parties for advertising.

Automated Responses (AI Bot)

We use automated systems (AI chatbot) to respond to customer messages on Facebook Messenger and Instagram.

These responses are:

Triggered only when a user sends a message
Used to provide faster support and product details
Not used for spam or unsolicited messaging

How We Use Your Information

We use your data to:

Process orders and deliveries
Communicate with you
Provide customer support
Improve our services

Information Sharing

We do not sell your personal data.

We may share data only with:

Delivery partners
Payment processors
Service providers necessary for operations

Data Security

We take reasonable steps to protect your data. However, no system is 100% secure.

Data Storage

Your data is securely stored in our systems and used only for business purposes.

Your Rights

You can:

Request access to your data
Request correction or deletion
Opt out of marketing messages

Data Deletion Instructions

If you want your data deleted, you can:

Send us a message on our Facebook page
Email us at: contact@nekokart.com

We will process your request within 7 working days.

Changes to This Policy

We may update this policy anytime. Updates will be posted on this page.

Contact Us

Email: contact@nekokart.com
Address: Kathmandu, Nepal

Nekokart | Nepal’s Ultimate Online Shopping Destination

Welcome to Nekokart, Nepal's premier online shopping platform where convenience and exceptional deals come together seamlessly. Dive into a diverse selection of products at unbeatable prices, all while enjoying our eCommerce Guarantee, which ensures that your payment is securely held until you receive your purchase in perfect condition. Whether you're on the hunt for the latest fashion trends or everyday essentials, Nekokart has something for everyone.

Experience unmatched value with our daily Shocking Sale, featuring incredible discounts across a wide range of products. Enjoy the convenience of free shipping, flat rate options, and carrier-wise shipping to ensure that your items reach you quickly and affordably. For those who value authenticity, visit Nekokart Mall for genuine products from top brands at superb prices.

Looking to elevate your style without overspending? Explore Style by Nekokart for the latest fashion trends and top picks. If you find a lower price elsewhere, we offer the Lowest Price Guarantee where you’ll receive 50% of the price difference in Nekokart Coins.

Don’t miss our major sales events like the 7.7 Orange Madness, 9.9 Super Shopping Day, 10.10 Brands Festival, 11.11 Big Sale, and 12.12 Birthday Sale. Enjoy significant savings during major festivals such as Dashain, Tihar, and New Year, and look out for Super Brand Day for exclusive deals from your favorite brands. Additionally, keep an eye on our category-specific sales throughout the year.

At Nekokart, we’re dedicated to providing you with the best online shopping experience through exciting promotions and unbeatable offers. Start shopping with us today and discover the joy of shopping smarter and better.

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Welcome to Nekokart, Nepal’s premier online shopping destination for all your needs. From stylish fashion and cutting-edge electronics to unique home decor and essential groceries, we bring you a diverse range of products with unparalleled convenience. Our mission is to provide a seamless shopping experience with a focus on quality, reliability, and exceptional customer service. Explore our curated collections and enjoy a hassle-free shopping experience right at your fingertips. Discover the best of Nepal and beyond with Nekokart, where your satisfaction is our priority.

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